Shipping & Returns Policy

Proudly Made in the UK • Sustainable Materials • Over 50 Years’ Combined Experience

Shipping

We process and dispatch all orders as quickly as possible. Delivery times may vary depending on order size, customisation requirements, and destination.

Our team is always here to help — if you need support with delivery times or have questions about your shipment, simply get in touch and we’ll be happy to assist.

Returns & Exchanges

Standard (Non‑Personalised) Products

We want you to be fully satisfied with your order. If any non‑personalised product falls below the standard you expect, you may return it within 28 days of receipt.

Once the item has been returned and inspected, we will:

• exchange the item,
• replace it, or
• issue a credit note for the current selling price.

For non‑personalised items, Keyloops will cover the return postage cost, ensuring a smooth and hassle‑free experience.

Made‑to‑Order & Personalised Items

All made‑to‑order and personalised items are non‑returnable, unless they are faulty or the error is ours.

If a personalised item arrives damaged, defective, or incorrect due to a manufacturing error, we will replace the item or provide an appropriate refund. Please contact us within 28 days so we can resolve the issue promptly and professionally.

How to Return an Item

To arrange a return, please contact us with:

• your order number
• the item(s) you wish to return
• a brief description of the issue

Our team will provide clear, simple instructions on how to send the item back to us.

Keyloops — Quality, Service & Sustainability

We take pride in producing durable, UK‑made products using recycled materials wherever possible. Our commitment to quality extends beyond manufacturing — it includes the service you receive before, during and after your order.